ENERINNO

Privacy Policy

Effective date: November 1, 2026

1. Introduction

Enerinno provides IoT monitoring, data collection, visualization, and technical support services for building energy systems and related equipment. This policy describes how information may be collected, used, stored, shared, and protected through our website and monitoring services.

2. Information We Collect

Depending on the services used, information may include contact details, account identifiers, authentication information, IP addresses, browser and device information, system logs, communications, and IoT equipment measurements.

Operational measurements may constitute personal information when associated with identifiable individuals.

3. How We Use Information

Information is used to operate our monitoring services, manage accounts, analyze equipment performance, support commissioning and troubleshooting, respond to inquiries, maintain security, and meet applicable legal and contractual requirements.

4. Storage and Backups

Enerinno maintains operational information and database backups for service continuity and disaster recovery. Authorized personnel access this information according to operational requirements.

Encrypted off-site backup storage may be implemented using third-party cloud services, including Google Drive. Such services are subject to applicable provider terms and security arrangements.

5. Third-Party Services

We may use infrastructure, hosting, analytics, communications, and cloud storage providers to support our services. Information may be processed or stored outside Canada depending on the service provider and configuration.

6. Information Sharing

Enerinno does not sell personal information. Information may be shared with authorized service providers, where necessary to deliver services, or where required by applicable law.

7. Security

We use technical and administrative safeguards intended to protect information, including access controls, encrypted communications, restricted administrative access, and backup procedures. No electronic system can be guaranteed completely secure.

8. Retention

Information is retained as reasonably necessary for service delivery, contractual obligations, security, disaster recovery, and legal requirements. Retention periods may differ by information type and project.

9. Privacy Rights

Individuals may contact us to request access to or correction of personal information, subject to applicable privacy legislation and contractual arrangements.

10. Cookies and Google Analytics

Our website uses technologies necessary for authentication, security, and operation. We also use Google Analytics to understand website visits and improve our services.

Optional Google Analytics tracking is configured to load through our cookie consent mechanism when visitors accept analytics tracking. Visitors can accept or reject analytics cookies, and their choice is stored locally in their browser.

Learn more about Google's privacy practices at Google Privacy Policy.

11. Policy Updates

We may update this policy to reflect changes in services, technology, or applicable requirements. The effective date will be revised when updates are published.

12. Contact

Enerinno
Vaughan, Ontario, Canada
Email: info@enerinno.ca
Website: https://enerinno.ca